Terms and Conditions

All vans are equipped with trolleys, blankets, straps, sat-nav etc..

One Man is the Driver who always help with loading and unloading, please consider to select at least 2 men if there are heavy or large items for one man.

Additional unexpected van load may be treated as a separate order.

If there is no lift/elevator operating, we charge £10 for each level per person carrying your goods.
Please do not overload boxes and make the weight not heavier than 15KG.

If you want to cancel your booking, make sure to do it 48 hours in advance, otherwise cancellation fee will apply (cancellation fee = 25% of total charge).

If you wish to pay by cash to the driver on the day please note that you need to pay before unloading.

If you pay by Debit Card / Credit card or PayPal please remember to pay at least 24 hours before.

Please note that deposit of 50% is required.

Our Goods in Transit insurance cover up to £50.000. Insurance apply’s only if you provide list of all items you are moving including value. If you do not require packing service please make sure to protect all furniture to avoid any damage as our insurer will not cover any damage for unprotected items. It is the responsibility of the customer to ensure extra insurance is arranged if required.

To make sure your order has been accepted and the job is booked we will call you to go over the complete order and then move forward to take the payment of Deposit.

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